Innovation & Disruption 17
250+ insurance experts desperate to innovate. 8 hours to learn new things, share experiences, and be inspired. 1 unmissable event: Innovation & Disruption 2017.
Insurance is in need of a shake-up and we’re here to help. We don’t just showcase ideas that are transforming insurance right now, we bring the outside in – people beyond the confines of insurance who are transforming the world around them. It’s about challenging your preconceptions, unearthing the next big things, and giving you the tools you need to make change.
You’ve got the vision. Let’s make it real.
Session Formats
Keynotes
Inspiring journeys and challenging visions
Innovation in action
Real-life stories and first-hand advice
Insurance translation
Convert external insight into relevant lessons
Live pitching
A ‘dragon’s den’ for InsurTech pioneers
Brainstorms
Share ideas and envision the future
Tech focus
Explore cutting-edge technologies
Re-energise
Time to make connections and build relationships
Line-up
Agenda
09:00Welcome to Innovation & Disruption 2017 (click for more info)
Jack Grocott, publisher, Insurance Times
09:05The inspiration injection | Take a risk and change the world: you have the power (click for more info)
Ground-breaking company Google needs no introduction. It has transformed its industry, leading the way with its unique approach to business and innovation. Here, former UK and Ireland MD Dan explores just what it takes to start a worldwide revolution, arguing that you must be open to trying new things, even while knowing you’ll sometimes fail. Above all: don’t be a bystander to innovation and disruption – join in!
Dan Cobley, managing partner – FinTech, Blenheim Chalcot, former managing director, Google UK & Ireland
09:40A changing insurance world | Five digital trends disruptors must embrace
The world of insurance is changing beyond recognition, and digital is playing its part! Nicola will highlight five key trends which now determine how we can reach the right customer at the right time with the right message. By leveraging the power of data, we can deliver personalised experiences for your customers. Here is how!
Nicola Day, head of fintech uk, Facebook
10:05The challenge to your preconceptions | Imagining 2020: where do humans fit in? (click for more info)
We’re in age of staggering connectedness. We want it all, we want it now, and we expect businesses to anticipate our every need. And it’s not just humans that we want to connect with. We can already speak to machines – now we expect them to speak back. As we continue through the digital age, what will human interaction actually look like in the future? Could we be the final generations truly understand the concept of living and working ‘offline’?
Dr Kate Devlin, senior lecturer in the department of computing, Goldsmiths, University of London
10:35The insurance translation | Lessons, takeaways and thoughts for the day (click for more info)
- What have we learned since the last Innovation & Disruption event?
- What can we take from our keynotes’ experiences?
- What do we need to challenge and question today?
Dr Kate Devlin, senior lecturer – department of computing, Goldsmiths, University of London
James Gilmour, head of claims, Simply Business
Mark Evans, marketing director, Direct Line Group
Ruth Polyblank, head of SME UK and Ireland, Chubb
10:55Stream A | Overcome the corporate immune system: execute your innovation agenda (click for more info)
Chaired by Mark Broadhurst, head of insurance emea, intellectSEEC
You know that if your organisation’s going to survive disruption, it can either change its DNA to become more agile or it can invest in a lab and ‘buy’ innovation. But how do you get everyone else to realise that and just get on with doing it?
11:25 Innovation in action | Starting a home insurance revolution at ‘The Shed’
HomeServe is shaking up insurance with its award-winning LeakBot. Craig explores just how this home assistant giant encouraged innovation by creating a start-up division – a division that is already showing tangible results with an exciting IoT product.
Craig Foster, managing director, HomeServe Labs
11:45 Brainstorm | What change do you need to agitate for – and how?
There are lots of ways to tackle the innovation challenge and no one way will work for everyone. Here, we brainstorm how to tackle the blockers, encourage the enlightened, take a risk, and get cracking.
Marc Sabas, executive advisor, MundiLab
Craig Foster, managing director, HomeServe Labs
Will Thorne, innovation leader, The Channel Syndicate
12:25 Panel discussion | Ask the innovation experts
What exactly is it that’s stopping you from making the changes you need to? Tell our speakers and host and they’ll focus the discussion on solving the problems you really face.
Marc Sabas, executive advisor, MundiLab
Craig Foster, managing director, HomeServe Labs
Will Thorne, innovation leader, The Channel Syndicate
Stream B | Understand brains better: harness the power of the world’s most sophisticated computer (click for more info)
Chaired by Saxon East, editor, Insurance Times
Brain science that helps us understand how people think, feel and act is immensely useful in business. And at the cutting edge of science, neuromorphic engineers are getting ever closer to imitating the brain’s networks. So what do we know already about this amazingly complex ‘computer’ and how is this knowledge changing the future?
11:25 Innovation in action | Creating marketing magic we just can’t resist: behavioural science applied
How do you hook your customers, reel them in, and keep them? Behavioural boffin Patrick Fagan offers a practical guide to unleashing the power of behavioural insight.
Patrick Fagan, associate lecturer in consumer behaviour, Goldsmiths
11:50 Customer focus | Using human and machine learning to deliver an exceptional customer experience
Jon will reveal how LV= is using behavioural science to improve their understanding of consumer behaviour, shape their services and deliver an exceptional customer experience. He’ll also explore how computer UIs are replicating the human mind to engage with customers and deliver services.
Jon Mansley, head of digital strategy and propositions, LV=
12:15 Interactive Q&A and the insurance translation | Ask the brain experts
Patrick Fagan, associate lecturer in consumer behaviour, Goldsmiths
Cathy Taylor, head of commercial underwriting & operations, Ageas Insurance
Jon Mansley, head of digital strategy and propositions, LV=
Stream C | Insurers to arms: Are you ready to win the war for the Internet of Things? (click for more info)
Chaired by Jack Grocott, publisher, Insurance Times
IoT is transforming the business world. Enabling pinpoint accuracy in underwriting and deeper customer relationships, it should be a game-changer for insurance. But are insurers and brokers the people who are ready to make it the most of it?
11:25 Tech focus | Wearable gadgets and the connected self
The $14billion wearables market continues to evolve rapidly, with huge implications for the health and wellbeing sector. Hear how wearable tech pioneer Esther is continuing to push boundaries to connect us ever more closely to our bodies.
Esther Rodriguez-Villegas, professor of low power electronics, Imperial College London
11:50 Tech focus |How the pet wearables market has a lot to learn from telematics
Hear how Tom’s in-depth knowledge of the telematics market is helping to guide developments in connected devices for pets, and what the implications might be for insurers and other providers in the growing $91billion pet services market.
Tom Butcher, co-founder & ceo, 1partPet
12:15 Interactive Q&A and the insurance translation | Ask the IoT experts
Esther Rodriguez-Villegas, professor of low power electronics, Imperial College London
Tom Butcher, co-founder & ceo, 1partPet
Geoff Grace, business architect, AXA UK
12:45Stream D | What are investors and incumbents looking for? (click for more info)
Chaired by Mark Broadhurst, head of insurance emea, intellectSEEC
lnvestments and partnerships are pouring into insurtech from all angles. Why now? What are the challenges? How should incumbents respond?
13:45 The insurtech fund view | What do insurtech funds look for?What does it take to be noticed – and backed – by an investor? With an increasing number of funds focusing on insurtech, a VC will reveal what they’re looking for.
Sam Evans, founder and gp, Eos Venture Partners
14:05 The insurer view | Getting the most out of your investment
Learn about the process, incentives, motivations and results behind investing in insurtech. What does success look like?
Parul Kaul-Green, head of m&a and innovation, AXA
14:25 The reinsurer view |A changing market – identifying the opportunities available
There have been a notable increase in investment into the insurtech space from reinsurers. What is leading this trend? What is changing in the industry?
Jennyfer Yeung-Williams, partner engagement manager, Munich Re Digital Partners
14:45 Interactive Q&A|Ask the investment experts
Manjit Rana, ceo, Ingenin
Sam Evans, founder and gp, Eos Venture Partners
Parul Kaul-Green, head of m&a and innovation, AXA
Jennyfer Yeung-Williams, partner engagement manager, Munich Re Digital Partners
Stream E | Disrupt the ‘front end’: supercharge your engagement strategy (click for more info)
Chaired by Saxon East, editor, Insurance Times
The way that we interact with each other and with businesses has changed immeasurably with the digital explosion. Which techniques are working best and what’s around the corner?
13:45 Innovation in action | Elevate your interactions: the power of conversation
Combining messaging, e-commerce and artificial intelligence, Hero is on a mission to make shopping as effortless as messaging a friend. Founder Adam shares his insights on a new era in customer communications and the evolution of commerce.
Adam Levene, founder & chief executive officer, Hero
14:05 Tech focus |Harnessing the smartphone to drive ROI in UBI
Smartphones are increasingly central to how we manage mobility. The way cars are made, bought, hired, driven – and insured – is changing as a result. A look at how insurers can disrupt and change customer behaviours using the device that we seemingly can’t live without.
Andrew Brown-Allan, group marketing & propositions director, Trak Global Group
14:25 Social selling, hype or reality?
Social and digital is changing the way b2b organisations are making their purchasing decisions; how can the insurance sector leverage the power of technology to engage with their customers and prospects in the 21st century.
Alexander Low, director of social selling, Digital Leadership Associates
14:45 Interactive Q&A and the insurance translation | Ask the engagement experts
Adam Levene, founder & chief executive officer, Hero
Annabel Venner, global brand director, Hiscox
Andrew Brown-Allan, group marketing & propositions director, Trak Global Group
Alexander Low, director of social selling, Digital Leadership Associates
Stream F | Redefining tomorrow’s world: the emerging technologies that are shaping the future (click for more info)
Chaired by Jack Grocott, publisher, Insurance Times
Technology is constantly changing businesses, our lives and the world, so take a step back and reflect on what emerging technologies could mean for you. Some we’re just getting started with, others that may still seem unbelievable, but any of them could change life as we know it. How will you respond?
13:45 Tech focus | Quantum physics and the new computing age: quantum computing 101
Millions of times more powerful than existing technologies, the advent of quantum physics will fundamentally change life as we know it. Expert Dan Browne steers you through the ins and outs of this revolution-in-waiting.
Dr Dan Browne, director – EPSRC centre for doctoral training in delivering quantum technologies, UCL
14:05 Innovation in action | Disrupting centuries-old processes: blockchain beyond the hype
Blockchain in insurance may still be in its infancy. Explore a practical example with blockchain pioneer Hugh Halford-Thompson.
Hugh Halford-Thompson, CIO, BTL Group
14:25 Understanding tomorrow’s world today
While the BBC programme Tomorrow’s World successfully predicted the emergence of home computing, mobile phones and laser eye surgery, we’re still waiting for life on Mars or the floating bicycle. Some of their predictions seemed like science fiction at the time, yet today they’re so commonplace it’s impossible to imagine life without them. As the world continues to change, it’s having a fundamental impact on us as a society and as an industry. Kevin Gaut does his best Kieran Prendiville impression to look at the technologies that will shape our future.
Kevin Gaut, chief technology officer, SSP
14:45 Interactive Q&A and the insurance translation | Ask the emerging tech experts
Hugh Halford-Thompson, CIO, BTL Group
Dr Dan Browne, director – EPSRC centre for doctoral training in delivering quantum technologies, UCL
Kevin Gaut, chief technology officer, SSP
Sabine VanderLinden, managing director, Startupbootcamp InsurTech
15:05 15.35Start-ups live! 4×3 pitches from the next generation in InsurTech (click for more info)
Get the inside track on some of the hottest, most disruptive ideas in InsurTech from accelerator graduates from around the globe.
- Four start-ups with three minutes each to pitch their great idea
- Instant feedback from our panel of industry experts
- Audience voting to decide a favourite (with a prize!)
START-UPS:
Oliver Bunting, managing director – insurance, Aerobotics
Tobias Taupitz, ceo & founder, Insure A Thing
Michael Levens, ceo & co-founder, TrackActive
Maruis Conradie, founder & strategy director, NuvaLaw
PANELISTS:
David Stubbs, founder & chief executive officer, RightIndem (Innovation & Disruption Start-ups live! winner 2016)
John Warburton, founder, Konsileo
Carolina Vicente, director of digital marketing, Google
Steven Zuanella, group chief digital officer, RSA Insurance
16:15Presentation: Revolutionising the claims process
How the world’s largest publicly listed claims management provider is utilising the sharing economy combined with the technology platform of WeGoLook to create new process flows for Insurance Carriers and Enterprise Clients. The ability to provide a multitude of on-demand field services (think ‘Uber of Inspections”) and perform low-complex tasks creates a much faster flow of information at a lower cost. Together, Crawford and WeGoLook are disrupting the traditional supply chain process on a global scale and driving change in a global organization.
Robin Smith, chief executive officer, WeGoLook
16:40The insurance conclusion | Are we ready to rip up the rulebook? (click for more info)
- What have we learned today?
- What are the things we can do right now to effect change?
- What are the things we need to keep working at in the next year?
Emma Bell, director of partnerships, SPF Private Clients
Jakob Thyme, chief operating officer – emea, Lloyd’s
Jon Mansley, head of digital strategy and propositions, LV=
Matt Connolly, founder & ceo, Tällt Ventures
17:00Jack Grocott, publisher, Insurance Times
Board
Expert advisors for our content programme and line-up, our advisory board members are innovation champions from insurance and beyond.
Their input is vital for ensuring Innovation & Disruption delivers on the day – we can’t thank them enough!
Sponsors
Innovation & Disruption is an unmissable opportunity to showcase your credentials as an innovation expert, build brand awareness and generate leads.
If you’d like to be part of the 2018 event contact us now and we can help build your perfect package.
Thanks to this year’s sponsors
Testimonials
See what delegates said about Innovation & Disruption 2016
Contact us
Sponsorship
Marcus Lochner
head of events sponsorship
020 7618 3064
marcus.lochner@insurancetimes.co.uk
Speakers and programme enquiries
Rocio Sarriegui
senior live content development manager
020 76183463
rocio.sarriegui@insurancetimes.co.uk
Event management
Mandy O’Connor
head of event operations
020 7618 3470
mandy.oconnor@insurancetimes.co.uk